All items are eligible for return during 15-days after the delivery date to the original address of purchase. All items must be returned back to our warehouse in the same condition as they were received, so please treat the items with care. Please note that fabrics which are cut, washed, altered or returned in an un-sellable condition are not eligible for a refund or exchange. For home décor products, which are used, broken, removed from the original package or in un-sellable condition are also not eligible for a refund. Un-sellable condition is described as, but not limited to, fabrics that are dirty, wrinkled, contaminated with animal or human hair, exude a smell of smoke or another pungent odor.
If a returned product arrives in un-sellable condition, without an authorized exception, the refund will not be processed, and we will notify you by email.
The cost of the return will be at client’s cost; not designfabrics.com. In the case that the error was from designfabrics.com, we will send via email the return shipping label and the clients have an additional 5 days to ship the product to our warehouse. New shipment will be done after the product has been returned and received in a salable condition.
If your fabric arrived on a roll or bolt, designfabrics.com requires that it be sent back to us the same way and conditions that it has been shipped.
All refunds will be processed within 5 – 7 business days after the product is received in our warehouse. We will notify via email as soon as the item has been received. All refunds are issued against your original form of payment.